Returns Policy
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the proof of purchase.
To start a return, you can contact us at support@sleepybaby.store. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@sleepybaby.store.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping
Orders typically take 1-3 business days to process before shipping. We'll send you an email confirmation once your order is shipped, which will include your tracking number.
Shipping Time:
Shipping times may vary depending on your location, but typically take 7-14 business days. Please note that shipping times may be longer due to unforeseen circumstances such as weather or carrier delays. We're not responsible for any shipping delays once your order has left our facility.
International Shipping:
We currently ship to the United States, Canada, and select international countries. Please note that international shipping rates and times may vary and additional duties and taxes may apply.
Order Tracking:
Once your order is shipped, we'll send you an email confirmation with your tracking number. You can use this tracking number to track your order on our website or through the carrier's website.
If you have any questions about our shipping policy or need assistance with your order, please contact us at support@sleepybabystore.com.
